1. Introduction
This Privacy Policy describes how Odidor ("we," "us," or "our") collects, uses, discloses, and protects information when you use Odidor ERP and related websites, applications, and services (collectively, the "Service").
By creating an account, accessing, or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Service.
This policy applies to account administrators, licensed users, and visitors who interact with Odidor ERP on behalf of a business or organization.
2. Information We Collect
We collect information in the following categories:
Account and profile information: name, business email address, phone number, company name, job title, password (stored in hashed form), billing address, and account preferences.
ERP and business data you upload or create: inventory records, purchase orders, sales orders, production data, financial transactions, vendor and customer records, warehouse locations, bills of materials, work orders, reports, documents, custom fields, and other operational records stored in the Service.
Usage and technical data: IP address, browser type, device identifiers, operating system, pages viewed, features used, session duration, clickstream data, and diagnostic logs.
Payment information: billing details and transaction history. Payment card data is processed by our third-party payment processors; we do not store full card numbers on our servers.
Communications: support tickets, feedback, survey responses, and correspondence with our team.
Information from integrations: when you connect third-party tools (accounting software, e-commerce platforms, shipping carriers, payment gateways), we may receive data authorized by you through those integrations.
3. How We Use Information
We use collected information to provide, operate, maintain, and improve Odidor ERP, including inventory management, order processing, production planning, financial reporting, and multi-location operations.
We use data to authenticate users, secure accounts, detect fraud, and prevent unauthorized access.
We process subscriptions, send invoices, and manage billing.
We provide customer support, respond to inquiries, and troubleshoot issues.
We send service-related notices such as security alerts, product updates, and policy changes.
We analyze usage trends to improve performance, usability, and feature development.
We comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.
We do not sell your personal information or ERP business data to third parties for their independent marketing purposes.
5. Data Retention and Security
We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
After account termination, we may retain certain data for backup, audit, and legal compliance for a limited period before deletion.
We implement administrative, technical, and physical safeguards including encryption in transit, access controls, monitoring, and regular security assessments.
No method of transmission or storage is completely secure. You are responsible for maintaining the security of your account credentials.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal information, restrict processing, or object to certain uses.
Account administrators can manage user access, update organization settings, and export business data through the Service.
You may opt out of non-essential marketing communications using unsubscribe links or by contacting us.
To exercise privacy rights, contact us at the address below. We may verify your identity before fulfilling requests.
7. Contact Us
For privacy-related questions or requests, contact:
Odidor — Privacy Team
Website: https://www.odidor.app/contact