1. Overview
This Payment & Transaction Policy describes accepted payment methods, invoicing, taxes, failed payments, refunds, and security practices for Odidor ERP subscriptions and related services.
By providing payment information, you authorize us and our payment processors to charge applicable fees.
2. Accepted Payment Methods
We accept major credit and debit cards, ACH/bank transfers (where available), and wire transfers for enterprise accounts.
Accepted methods may vary by country and plan. Payment options are displayed at checkout.
You must provide current, complete, and accurate billing information and update it promptly if it changes.
3. Invoicing and Receipts
Invoices and receipts are sent to the billing email on file and may be accessed through your account dashboard.
Enterprise customers may receive invoices with net payment terms as specified in their order agreement.
All amounts are due on the invoice date unless otherwise agreed in writing.
4. Taxes
Fees are exclusive of applicable sales tax, VAT, GST, or similar taxes unless stated otherwise.
You are responsible for all applicable taxes associated with your purchase, except taxes based on our net income.
If we are required to collect taxes, they will be added to your invoice based on your billing address.
5. Failed Payments
If a payment fails, we will attempt to process the charge again and notify the billing contact.
Repeated failed payments may result in service suspension until the account is brought current.
You are responsible for any fees charged by your financial institution for failed or returned payments.
Accounts suspended for non-payment may be terminated after 30 days if payment is not received.
6. Payment Security
Payment card data is processed by PCI-DSS compliant third-party payment processors. We do not store full card numbers on our servers.
All payment pages use encryption in transit. We monitor for fraudulent transactions and may request additional verification.
Report suspected unauthorized charges through our contact page immediately.
7. Refund Processing
Approved refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.
Refund eligibility is governed by our Return, Cancellation & Refund Policy.
Currency conversion fees charged by your bank are not refundable.