Return, Cancellation & Refund Policy

This Return, Cancellation & Refund Policy explains how to cancel your Odidor ERP for Window Covering subscription and when refunds may apply.

This policy supplements our Subscription Policy and Terms of Service.

Cancel through your account settings or by contacting us through our contact page from an authorized administrator account.

Cancellation takes effect at the end of your current billing period.

Export production data, dealer records, and order history before access ends.

Dealer portal access will be disabled when your subscription terminates.

Monthly subscriptions are generally non-refundable once the billing period has begun.

Annual subscriptions may qualify for a full refund if cancelled within 14 days of initial purchase with limited usage.

Implementation, training, data migration, and custom configuration fees are non-refundable unless stated in your order agreement.

Dealer portal setup fees and add-on module charges are non-refundable after activation.

Pro-rata refunds for unused time are not typically provided after the initial refund eligibility window.

If we terminate your account without cause, we may issue a pro-rata credit at our discretion.

Contact us before initiating a chargeback so we can resolve billing issues directly.

Unauthorized chargebacks may result in suspension of ERP and dealer portal access.

Use available export tools during your remaining access period to download operational data.

We may retain data for a limited period after closure as described in our Privacy Policy.

We are not obligated to maintain data beyond the retention period unless required by law.