1. Overview
This Payment & Transaction Policy describes payment methods, invoicing, taxes, failed payments, and security for Odidor ERP for Window Covering subscriptions.
By providing payment information, you authorize us to charge applicable subscription and add-on fees.
2. Accepted Payment Methods
We accept major credit and debit cards, ACH/bank transfers (where available), and wire transfers for enterprise accounts.
Payment options may vary by country. Available methods are shown at checkout.
Provide current and accurate billing information and update it promptly when it changes.
3. Invoicing and Receipts
Invoices are sent to the billing email on file and accessible through your account dashboard.
Enterprise customers may receive invoices with net payment terms per their order agreement.
Separate line items may appear for base subscription, dealer portal licenses, and add-on modules.
4. Taxes
Fees are exclusive of applicable sales tax, VAT, GST, or similar taxes unless stated otherwise.
Taxes are calculated based on your billing address and local regulations.
You are responsible for applicable taxes except those based on our net income.
5. Failed Payments
Failed payments trigger retry attempts and notification to the billing contact.
Persistent non-payment may suspend ERP access and dealer portal functionality.
Accounts may be terminated after 30 days of non-payment.
6. Payment Security
Payment card data is processed by PCI-DSS compliant processors. We do not store full card numbers.
Payment pages use encryption in transit. Report unauthorized charges through our contact page immediately.
7. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
Refund eligibility is governed by our Return, Cancellation & Refund Policy.