1. Introduction
This Privacy Policy describes how Odidor ("we," "us," or "our") collects, uses, discloses, and protects information when you use Odidor ERP for Window Covering and related websites, applications, and services (collectively, the "Service").
The Service is designed for window covering manufacturers, distributors, and dealers managing blinds, shades, shutters, and related products.
By creating an account or using the Service, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Account and profile information: name, business email, phone number, company name, job title, billing address, and account preferences.
Industry and operational data: product catalogs, fabric and material specifications, measurements, quotes, sales orders, production work orders, inventory of raw materials and finished goods, dealer accounts, pricing tiers, and dealer portal activity.
Dealer and customer data: dealer contact information, end-customer project details, installation addresses, and order history stored in your account.
E-commerce and portal data: online order submissions, dealer login activity, and configuration selections made through integrated storefronts or dealer portals.
Usage and technical data: IP address, browser type, device identifiers, feature usage, session logs, and diagnostic information.
Payment information: billing details processed by third-party payment processors. We do not store full card numbers.
3. How We Use Information
We use information to provide and improve Odidor ERP for Window Covering, including sales dashboards, inventory management, production scheduling, dealer portal access, e-commerce integrations, and reporting.
We use data to authenticate users, secure accounts, and prevent unauthorized access to dealer and customer records.
We process subscriptions, send invoices, and manage billing.
We provide customer support and troubleshoot issues related to manufacturing workflows, dealer access, and order processing.
We analyze usage to improve features specific to the window covering industry.
We do not sell your personal information or dealer/customer data to third parties for their marketing purposes.
5. Data Retention and Security
We retain data for as long as your account is active or as needed to provide the Service and comply with legal obligations.
We implement encryption in transit, access controls, role-based permissions, and monitoring to protect dealer and production data.
You are responsible for configuring dealer portal access permissions and maintaining credential security for your team and dealer network.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal information.
Account administrators can manage dealer access, user roles, and data exports through the Service.
To exercise privacy rights, contact us through our contact page.
7. Contact Us
For privacy-related questions or requests:
Odidor — Privacy Team
Website: https://www.odidor.app/contact