Return, Cancellation & Refund Policy

This Return, Cancellation & Refund Policy explains how cancellations work for Odidor CRM subscriptions and when refunds may be issued.

We want you to be satisfied with Odidor CRM. This policy sets clear expectations for cancellation timing, refund eligibility, and the refund process.

You may cancel your Odidor CRM subscription at any time by:

Using the cancellation option in your account billing settings at crm.odidor.app, or

Contacting us through our contact page from your registered account email with your organization name and cancellation request.

Cancellation requests are processed within two (2) business days. You will receive a confirmation email once cancellation is complete.

Canceling stops automatic renewal. Your access continues until the end of your current paid billing period.

For monthly subscriptions: cancellation takes effect at the end of the current monthly billing period. No further charges will be made.

For annual subscriptions: cancellation takes effect at the end of the current annual term. You retain full access until that date.

Immediate termination (with loss of access) is available upon request for security or compliance reasons, but does not change refund eligibility unless a qualifying refund applies.

You may be eligible for a full refund of subscription fees in the following circumstances:

Money-back guarantee period: If we advertise a money-back guarantee at purchase (e.g., 14-day or 30-day guarantee), you may request a full refund within that period from your initial paid subscription start date, provided you have not materially violated our Terms of Service or Acceptable Use Policy.

Duplicate or erroneous charges: If you were charged twice for the same subscription period due to a billing error, we will refund the duplicate amount in full.

Service unavailability: If Odidor CRM is materially unavailable for more than 72 consecutive hours due to our fault (excluding scheduled maintenance or force majeure), you may request a pro-rated or full refund for the affected period at our discretion.

Unauthorized charges: If your payment method was charged without authorization and you report it promptly, we will investigate and refund confirmed unauthorized charges.

In limited cases, we may issue pro-rated refunds:

Annual plan early cancellation: If you cancel an annual plan outside the money-back guarantee window, we generally do not refund unused months. Exceptions may be made for documented service failures or at our sole discretion.

Seat reduction mid-cycle: Removing seats does not generate a refund for the current billing period. The reduced seat count applies at the next renewal.

Plan downgrade: Downgrading to a lower plan does not refund the difference for the current period. The lower rate applies at the next renewal.

The following are generally non-refundable:

Subscription fees after the money-back guarantee period has expired.

Add-on services, professional services, onboarding, training, or custom development fees once delivered or commenced.

Taxes, payment processing fees, and currency conversion charges.

Accounts terminated for violation of our Terms of Service or Acceptable Use Policy.

Partial-month usage on monthly plans after the billing period has begun.

To request a refund, contact us through our contact page with:

Your organization name and account email.

The invoice or transaction reference number.

The reason for your refund request.

We review refund requests within five (5) business days and notify you of the outcome.

Approved refunds are processed to the original payment method within seven to fourteen (7–14) business days, depending on your payment provider.

Refunds appear on your statement according to your bank or card issuer's processing timeline.

Before initiating a chargeback with your bank or card issuer, please contact us through our contact page. We will work to resolve billing disputes quickly.

Filing a chargeback without first contacting us may result in immediate account suspension pending investigation.

If a chargeback is found to be invalid or abusive, we reserve the right to terminate the account and pursue recovery of fees and chargeback costs.

After cancellation, you may export your CRM data during the remainder of your paid access period.

We retain data for up to thirty (30) days after access ends to allow reactivation or export requests, after which data may be permanently deleted.

We are not responsible for data loss if you fail to export before deletion.

For cancellation or refund questions:

Website: https://www.odidor.app/contact