Payment & Transaction Policy

This Payment & Transaction Policy describes how payments are processed for Odidor CRM subscriptions, including accepted methods, invoicing, taxes, failed payments, refunds, and security measures.

By providing payment information and subscribing to Odidor CRM, you authorize us and our payment processors to charge the applicable fees.

We accept major credit and debit cards (Visa, Mastercard, American Express, and others as displayed at checkout).

Bank transfers and wire payments may be available for annual enterprise plans upon request.

Digital wallets and local payment methods may be offered in select regions through our payment partners.

We reserve the right to change accepted payment methods at any time.

Prices are displayed in the currency shown at checkout (typically USD, INR, or your local currency depending on region).

Currency conversion, if applicable, is handled by your payment provider and may include conversion fees outside our control.

We may adjust pricing for new subscriptions with reasonable notice. Existing subscribers are notified before renewal at new rates.

A receipt or invoice is emailed to your billing contact after each successful transaction.

Invoices include subscription details, billing period, amount charged, taxes, and payment method (last four digits).

Enterprise customers may request consolidated invoicing, purchase orders, or custom billing arrangements through our sales team.

You are responsible for providing accurate billing information, including company name, tax ID, and billing address.

Subscription fees may be subject to sales tax, VAT, GST, or other applicable taxes based on your location and tax status.

Tax amounts are calculated at checkout and shown on your invoice.

If you are tax-exempt, you may submit valid exemption documentation through our contact page before purchase or renewal.

You are responsible for any taxes not collected by Odidor where required by law.

By subscribing, you authorize recurring charges at the frequency of your billing cycle until you cancel.

Charges occur on the renewal date of your subscription. The charge amount reflects your current plan, seat count, and applicable taxes.

You will receive advance notice of renewal for annual plans where required by law.

If a payment fails, we will notify your billing contact and retry the charge according to our retry schedule (typically up to three attempts over seven days).

During the grace period, your account remains active unless otherwise stated.

If payment is not resolved after the grace period, we may suspend or terminate your account per our Subscription Policy.

You are responsible for updating expired or invalid payment methods promptly.

Late fees or reactivation fees may apply for accounts reinstated after extended non-payment, as communicated at the time of reinstatement.

Payment card data is processed by PCI-DSS compliant third-party payment processors. Odidor does not store full card numbers on our servers.

All payment pages use TLS encryption. We implement fraud detection and monitoring to protect against unauthorized transactions.

If you suspect unauthorized charges, contact us immediately through our contact page and notify your payment provider.

Refund eligibility and processing timelines are governed by our Return, Cancellation & Refund Policy.

In some cases, account credits may be issued instead of refunds at our discretion. Credits apply to future subscription charges and are non-transferable.

If you believe a charge is incorrect, contact us through our contact page within thirty (30) days of the charge date with your invoice number and details of the dispute.

We investigate all disputes promptly and respond within five (5) business days.

Initiating a chargeback without contacting us first may result in account suspension.

For payment and billing questions:

Website: https://www.odidor.app/contact