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NW
Manufacturer
Noor Window Blinds
“We now build deeper relationships with every client.”
AH
Amina Hassan
Production Manager
Engagement
40%
Repeat Sales
55%
Overview
Noor is a boutique retailer specializing in luxury custom window treatments for upscale residential clients.
The Challenge
Without customer history, preferences, or follow-up system, repeat business was only 20% despite excellent service. Valuable relationships were lost.
The Solution
Comprehensive CRM tracking customer preferences, purchase history, maintenance schedules, and automated anniversary/follow-up communications.
The Results
- Repeat customer rate increased from 20% to 55%
- Referral business doubled
- Average order value increased 28%
- Customer lifetime value grew 180%
- 5-star reviews increased from 60% to 93%
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