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DW
Manufacturer
Daylight Window Covering
“Our installation process is now flawless and stress-free.”
LT
Lisa Thompson
Installation Manager
Scheduling
45%
Satisfaction
92%
Overview
Daylight specializes in custom window covering installations for high-end residential and commercial projects.
The Challenge
Double-bookings, missed appointments, and poor communication frustrated customers. 30% of jobs required rework.
The Solution
Digital scheduling with conflict detection, automated customer notifications, and mobile app for installers with job details and photos.
The Results
- Scheduling conflicts eliminated
- Customer satisfaction increased from 67% to 92%
- Installation time reduced by 20%
- Rework rate dropped from 30% to 5%
- Upsell revenue increased 55%
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