Best Views Blinds
“Odidor ERP streamlined our entire process. Custom orders are now accurate and delivered faster than ever.”
Overview
Best Views Blinds is a premium custom window coverings retailer offering roller blinds, zebra blinds, faux wood blinds, vertical blinds, and more, serving residential and commercial clients in Edmonton and surrounding areas.
The Challenge
Rapid business growth increased custom order volume, but manual processes caused 18% error rates in measurements/specs, frequent rework, and installation scheduling conflicts that frustrated customers.
The Solution
Phased implementation: (1) Digital measurement integration and order validation (2) Automated scheduling with customer portal (3) Real-time inventory and production tracking. Completed in 75 days with team training.
The Results
- Order accuracy improved from 82% to 98%
- Installation on-time rate increased to 97%
- Rework reduced by 75%
- Customer satisfaction rose from 78% to 96%
- Monthly orders grew 120% without adding staff
Ready to Achieve Similar Results?
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